FAQ: Mausoleum of the Ashes
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will digital distribution begin?

We expect all PDFs, STLs and Digital Maps and Tokens to be distributed by the end of February.

Last updated: January 24, 2024 15:11

When will the VTT conversions be ready?

We always do the Roll20 version first, and then the Foundry, and then the Shard version. We expect Roll20’s version to be ready by the begining of March, and Foundry to be shortly after that.

Last updated: January 24, 2024 15:12

When will out Print copies be ready?

The Mausoleum of the Ashes is 100% finished, we just need to send it to the print companies we are using, and get our proof copies then approve them. This process usually takes 2-6 weeks for them to get us our proofs and from there we either approve the full print run or we make changes if there are any errors we spot. From there, it usually takes another 2-6 weeks for them to print and ship everything to us (or to you in the UK).

The Free Cities of Ravosa is finished with the writing, but we just need to do some formatting, and make a few more illustrations for the book and it will be ready to send for a proof. The same timeline stands with both books, and we plan to send them both to proofs around the same time, which will be some time in February.

Giving 2-6 weeks for proofs and 2-6 weeks for the production, this means some time in March on the quick end, and at the worst case scenerio, April or May if the print run takes longer than expected.

We will post updates along the way on the Kickstarter page to keep everyone in the loop!

Last updated: January 24, 2024 15:18

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
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